One product, three ways to run it
Every layer of iNTELIGENCIA VIVA follows the same rule: each backend runs on the infrastructure of whoever pays for it. The free layers never touch our servers. The paid platform runs on ours, on global edge infrastructure, so it stays fast without you managing anything.
Free — no backend
Free Widget
A contact directory widget: a generator on this site produces an HTML/CSS/JS snippet you paste into any website or CMS. Everything runs in the visitor's browser — there is no account, no server of ours involved, and no usage limit.
- Multichannel links: WhatsApp, Telegram, Messenger, Instagram, phone, email, and X — each independently configurable, each opening the channel your visitor already uses.
- Multiple agents with a weekly schedule, calculated in the visitor's browser in the agent's own timezone.
- A default message that adapts to the page title and URL the visitor is writing from.
- Configurable design: position, colors, expandable or simple mode, and dark mode.
- A privacy notice that blocks the widget until accepted, stored in the visitor's own browser.
- Analytics through your own GA4 or Meta Pixel — nothing is ever sent to our infrastructure.
- No forced watermark: a small, optional, removable attribution to iNTELIGENCIA VIVA.
Free — for WordPress
Free WordPress Plugin
The same scope as the free Widget, packaged as a native WordPress plugin whose entire backend lives inside the WordPress install you already pay for — PHP, wp-admin, and a Custom Post Type to manage it.
- An admin panel inside wp-admin to manage multiple accounts, agents, and schedules per account.
- A native Gutenberg block and a shortcode for placing it anywhere.
- A button on the WooCommerce product page, with several possible placements.
- Sync with WPML and Polylang for sites that are already multilingual.
- Targeting by page, post, and device using WordPress's own metadata and options — no external services.
- Built to be published in the official WordPress.org plugin directory, following its rules: no trialware, no tracking without consent.
Paid — Pro, Business, Enterprise
Paid platform
Available with or without WordPress. If a workspace already has the Plugin installed, it starts talking to this backend the moment the workspace upgrades — the same lightweight client, just connected to more. Its live channels today are web chat on your site and the API; more channels are on the way, and we say so plainly wherever they appear.
- Real-time chat between a visitor, the AI, and human agents, over persistent connections at the edge — one isolated instance per conversation.
- AI with your own business knowledge through retrieval-augmented generation (RAG) over documents and URLs you upload.
- Human handoff by confidence threshold: the AI answers when it's sure, and transfers to a human with a full conversation summary when it isn't.
- Customizable AI agents on the Business plan: their own instructions, department, and callable tools, including tools registered by your own developers via the API.
- A unified inbox for human agents where every conversation lands: today, web chat and conversations created through the API — with Telegram and WhatsApp Business API on the roadmap, in that order, after the agent mobile apps.
- Departments and routing rules on the Business plan, by channel, keyword, schedule, or detected language.
- Aggregate analytics on the Business plan: funnels, country, device, resolution time, and satisfaction.
The free layers are always a light client
The WordPress Plugin and the free Widget snippet never run business logic of ours — they only render a widget and open a link (`wa.me`, `mailto:`, and so on). When a workspace moves to a paid plan, that same lightweight client starts talking to the platform at the edge instead of just opening links; the code installed on your site doesn't change in nature, it simply gains more capability to connect to.
Every layer, side by side
What each free layer and each paid plan includes today, and what is on the way — marked as such, because we would rather be believed later than impressive now. Pro launches at US$1/month or US$10/year for a limited time, with a full 7-day money-back guarantee.
| Free Widget | WordPress Plugin | Pro | Business | Enterprise | |
|---|---|---|---|---|---|
| Backend | None — visitor's browser | Your WordPress | Ours, at the edge | Ours, at the edge | Ours, or on-premise |
| Contact directory with multichannel links (WhatsApp, Telegram, Messenger, Instagram, phone, email, X) | Included | Included | Included | Included | Included |
| Multiple agents with weekly schedules | Included | Included | Included | Included | Included |
| wp-admin panel, Gutenberg block, WooCommerce button | Not included | Included | With the plugin | With the plugin | With the plugin |
| Real-time live chat on your site (web widget) | Not included | Not included | Included | Included | Included |
| Human agents | Not included | Not included | Unlimited | Unlimited | Unlimited |
| AI grounded in your own content (RAG) | Not included | Not included | Included | Included | Included |
| Knowledge sources for the AI | Not included | Not included | 1 | Unlimited | Unlimited |
| AI resolutions included per month | Not included | Not included | 250 | 1,000 | Custom |
| Extra AI resolution | Not included | Not included | US$0.35 | US$0.30 | Custom |
| Human handoff by confidence threshold | Not included | Not included | Included | Included | Included |
| REST API v1, HMAC-signed webhooks, WebSocket streaming | Not included | Not included | Read-only | Complete | Complete |
| Departments and routing rules | Not included | Not included | Not included | Included | Included |
| Customizable AI agents with callable tools | Not included | Not included | Not included | Included | Included |
| Analytics | Your GA4 / Meta Pixel | Your GA4 / Meta Pixel | Not included | Aggregate | Aggregate |
| Agent mobile apps (iOS and Android) | Not included | Not included | Coming soon | Coming soon | Coming soon |
| Telegram conversations in the inbox | Not included | Not included | Coming soon | Coming soon | Coming soon |
| WhatsApp Business API conversations in the inbox | Not included | Not included | Coming soon | Coming soon | Coming soon |
| SSO / SAML and data residency | Not included | Not included | Not included | Not included | Included |
| White-label mobile SDK and app | Not included | Not included | Not included | Not included | Coming soon |
| Dedicated support and contractual SLA | Not included | Not included | Not included | Not included | Included |
| Price | US$0, forever | US$0, forever | US$25/mo (US$20/mo annual) — launch promo: US$1/mo or US$10/yr | US$250/mo (US$200/mo annual) | From US$500/mo |
Coming soon means on the roadmap, not live yet: first the agent mobile apps for iOS and Android, then Telegram, then the remaining channels.
Frequently asked questions
What are the "three layers", in plain words?
A free contact Widget for any site, a free WordPress plugin that manages it natively, and a paid platform that turns those same clients into real live chat with AI, a shared inbox and an API.
Do the free layers phone home?
Never. They render locally and open links; not a byte reaches our servers. That's a design rule, not a promise: there is simply no code path for it.
What does the AI actually answer from?
From knowledge you index: your documents, your URLs, your product data (RAG). It doesn't improvise about your business — and below your confidence threshold it hands off to a human with a summary.
Which channels are live on the platform today?
Web chat and the API, end to end. Agent mobile apps are in development; Telegram and more messaging channels follow, landing in the same inbox with the same rules.
What happens when I upgrade from free to Pro?
The widget you already installed simply connects to the backend — nothing gets reinstalled. If you cancel, the free layer keeps working as always.
Can I try it without touching my production site?
Yes — generate the free Widget for any test page, and the platform's web chat can be scoped to specific pages and devices before you commit it everywhere.
How do departments and routing work?
On Business, incoming conversations can be routed by rules to departments (sales, support...), and human agents belong to departments. Pro keeps it simple: one team, one inbox.
Is my customer data used to train AI models?
No. Your knowledge sources ground your workspace's answers — they are not training data for anyone else's model. See the Privacy Policy and DPA for the formal version.
Can I export my data if I leave?
Yes — conversations and contacts are yours, retrievable through the same API documented on the Developers page. No exit ransom.
Who is this NOT for?
If you get three identical questions a week, a static FAQ page is cheaper. The platform earns its keep when conversation volume or after-hours coverage starts costing you sales.